Access to services

We endeavour to be as inclusive as possible and to accommodate all abilities.

Community Place has disability access on the ground floor and a meeting room is available on the ground floor should a visitor not be able to get to our first floor premises.

Website accessibility

We have tried to make this website as accessible as possible.

Our audience is made up of people from a wide variety of backgrounds — from young children to adults, a lot of different ethnicities and languages, and all sorts of social and educational levels and abilities.

We can be sure of one thing: what works for one person will not work for someone else.

Some of the things we’ve done to make the site accessible include the following:

  • we’ve used WordPress as our platform — the people at WordPress are highly committed to accessibility and a lot more expert at it than us
  • we’ve used a responsive design ‘theme’, or design template, that adjusts to whatever device you’re using to view the site (and will therefore zoom well for anyone with a visual impairment)
  • we’ve set out web accessibility standards for our writers and web contributors
  • we’ve tried to write in Plain English, use meaningful hyperlinks and not write content that takes you up a dead end
  • we’ve tried to add meaningful alternative tags (‘alt-tags’) to images and graphics
  • we’ve tried to ensure we’ve not made content completely dependent on an image or graphic — or if occasionally we do, as we know a lot of people like images and graphics — we’ll provide meaningful alternative content
  • we’ve linked to Google Translate in over 50 languages — we know Google Translate sometimes makes some howlers, but it should help a lot of people who don’t have English as their first language
  • we’ve provided a Sitemap so you can see all the pages on this site in one place, as well as providing menus and sub-menus in more context on every page

Technology is changing rapidly. There are large range of devices for viewing websites, and what works for one audience/disability often works against someone else. The experts often don’t always agree on what is best, and technology is also sometimes moving ahead faster than web accessibility guidelines — many of the ‘definitive’ guidelines were written around 2005. So we won’t always get it completely right.

We’re also a small charity with very limited resources: we cannot always meet the standards of a major corporation. In fact we’ve produced this website and keep it updated using volunteers at no cost — that’s what we mean by ‘limited resources’!

If we’ve got something wrong, we’re very sorry. Please tell us if you think we have done something wrong and suggest any improvements or useful resources you know.

We can’t always promise to implement everything, but we will listen and we will try to do the very best we can for you. Go to the Contact us page to see the different ways you can get in touch.

Further reading and resources